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Privacy Policy

Last updated: 30 October 2026

Kamla Emergency & Multispeciality Hospital ("we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and your rights. It is written to follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with its rules on sensitive personal data.

1. Data we collect

  • Appointment requests: name, phone, email, age, gender, preferred doctor, date and time, and any note you add about your health concern.
  • Job applications: name, contact details, qualifications, experience, cover letter and resume.
  • Contact form: name, contact details and your message.
  • Technical data: IP address and basic browser information, used only for security and to prevent spam.

2. Why we use it

  • To schedule and confirm appointments and contact you about them.
  • To evaluate job applications.
  • To answer your questions and complaints.
  • To protect this website from fraud, spam and attacks.

We do not sell, rent or trade your personal data, and we do not use it for advertising profiles.

3. Health information

Health details you share are treated as confidential and are used only for your care and appointment. Clinical records created at the hospital are governed by medical confidentiality rules and applicable law, separate from this website.

4. Consent

When you submit a form, you consent to us processing the data for the purpose stated on that form. You may withdraw consent at any time by writing to our Grievance Officer; this will not affect processing already done.

5. Sharing

We share data only with staff who need it, with service providers who host this website under confidentiality obligations, or when required by law, court order or a government authority.

6. Retention

Appointment requests are kept for as long as needed for your care and our legal obligations. Job applications are kept for up to 12 months unless you ask us to delete them earlier.

7. Security

We use encrypted connections (HTTPS), access control, form protection against automated abuse and restricted storage for resumes. No system is perfectly secure, but we review our safeguards regularly.

8. Your rights

You may ask to access, correct or erase your personal data, or nominate another person to exercise your rights. Write to the Grievance Officer listed below.

9. Children

Appointments for a person under 18 should be booked by a parent or guardian, who gives consent on the child's behalf.

10. Grievance Officer

Grievance Officer, Sanjeevani Multispeciality Hospital
Email: grievance@example.com
Address: Plot 21, Medical Square, Main Road, Your City, State 000000, India

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.